TRAVEL Extra’s Sunday Supplement: MISTAKES on a plane, United’s IDB Disaster: How NOT to ‘re-accommodate’ a passenger

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Boarding Cityjet Avro at sunset at Paris Charles de Gaulle airport

Ten Things to Know about Travel This Week

  • Trade Industy Trade Show 2018 set for RDS on April 12 with Cork the following day
  • Why David Dao should have flown from Ireland- it would NOT happen here
  • United makes a bad situation worse with their response
  • Mná na hÉireann launch chapter of AWTE with a flourish
  • Bookabed & A2B transfers host the trade
  • Sunway bring agents to see Club Med Morocco resorts.
  • Topflight agents sample the Tuscany experience.
  • Emirates rated best airline in the world, Aer LIngus 9th in Europe. 
  • Disney Paris celebrates 25 years
  • How does a millenial trvaeller book a holiday? Foil, Arms and Hog have the answer.

Travel Extra TV

  • Funnymen Foil, Arms and Hog summed up what it’s like when a millennial traveller books a holiday. Watch here.
  • Tourism Ireland summed up the 10 best things to do in Belfast. Watch here.
  • See Emirates’ freight division transport the New Zealand Aotearoa race boat from Auckland to Bermuda on a Boeing 747. Watch here.
  • Tour the tarmac with Qantas on Snapchat. Watch here.
  • Take a look at Ryanair’s travel guide to Prague. Watch here.

Behind the Headlines

Mistakes on a plane? Getting “bumped” from a flight took on a whole new meaning this week when United Airlines (Untied Airlines?) summoned aviation-security officers to drag passenger David Dao off Flight 3411 from Chicago to Lousiville, literally, kicking and screaming. We know thanks to two videos posted by Audra D Bridges and Jayce D Anspach.

IDB’s, Involuntary Denials of Boarding, are a fact of life in aviation. Because a small proportion of passengers generally fail to turn up, often because their previous flight arrived late, legacy (but not low-cost) airlines offer a few more tickets for sale than they can actually accommodate, counting on no-shows to maximise the chances that a plane departs at full capacity. Every so often the system breaks down and more passengers turn up than expected, forcing carriers to “bump” excess passengers to a subsequent flight. Most of the time they can find volunteers to accept financial compensation in exchange for a later arrival. If we wanted to know what happens when no one is willing to wait, we found out. Dao’s attorney Thomas Demetrio put his case (watch here): if unreasonable force or violence is used, the responsibility is on the airline.

Aer Lingus policy, as with many European airlines and US airlines when they were flying westwards from Dublin and Shannon, is to solve overbooking issues at the check-in desk.  It means they do not auction off the overbooked seats by offering money to prospective passengers. It means a Dr Dao incident can never happen here.

United involuntarily denied boarding to 3,765 of 86m passengers on oversold flights in 2016, according to the Transportation Department. An additional 62,895 people voluntarily gave up their seats (the US airlines most likely to remove you are 1 Southwest, 2 JetBlue, 3 American, 4 Frontier, 5 Spirit, 6 United, 7 Alaska, 8 Virgin, 9 Delta, 10 Hawaiian). Delta CEO Ed Bastian offered much-needed support to Munoz in a conference call, “overbooking is a valid business process, it is not a matter that you overbook but how you manage it.”

United’s reaction was a textbook epic fail. United CEO Oscar Munoz, recently named “Communicator of the Year,”  issued four contradictory statements, at first supporting his staff, and a widely mocked statement using the phrase “re-accommodate” (was it written by lawyers?). United then blamed the passenger, saying he was “disruptive” and “belligerent” and had tried to strike law enforcement officers (which he had not, a new video clearly shows him refusing to leave the plane, but doing so firmly but politely, until he is dragged from his seat).

Behind the scenes measures were taken, not to prevent a repeat of the distressing scenes, but to prevent them being videoed. United set their spin doctors to work on the 69-year-old David Dao. By Tuesday we were reading lurid accounts, planted in friendly media, of how he had a history of anger management issues and traded gay sex to patients for prescription drugs. The poster of the video, Audra D Bridges, was subjected to sustained abuse on social media. Two days passed before Oscar Munoz issued an apology.

Memes mocking United increased with each stumble. TV funnyman Jimmy Kimmell aired a parody advertisement (see full show segment here). Online comedians proposed new corporate slogans such as “we put the hospital in hospitality”, “we’ll drag you all over the world” and “we have red eye and black eye flights available.” Royal Jordanian tweeted a no-smoking picture saying “drags on our flights are strictly prohibited by passengers and crew.” A Qatar Airways update for its iPhone app says it “doesn’t support drag and drop.” Emirates issued a video that opens with Munoz’s facetious comment, “Those (Gulf) Airlines aren’t airlines.” Mashups (there will always be mashups) included those by Athens films, Joker speaks, and Mark Frauenfelder.

So will United move to prevent this happening again? It is not clear. Oscar Munoz said that the carrier will no longer ask police to remove passengers from full flights.  In the future, law enforcement will not be involved in removing a booked, paid, seated passenger. We can’t do that.”

This is the statement United should have issued, one that would have helped the situation rather than escalate it: All of us at United were horrified by what happened on Flight 3411 last night. We have reached out to the passenger to apologise, offer assistance and make amends. Nothing is more important to United than the safety of our passengers. This incident does not reflect our values and we are going to ensure it never happens again. Listen Here to Travel Extra’s Eoghan Corry commenting on the incident on RTE Radio 1.

If there is a more inspiring event this year than the launch of the Dublin chapter of the Association of Women Travel Executives last week, Travel Extra wants to be there. Debbee Dale, who led a delegation from AWTE in England to help nurse the new chapter into life, made two inspirational soeeches. The body is to be headed up in Ireland by Clare Dunne, Lorraine Quinn and Yvonne Muldoon. AWTE is planning a “building your confidence in business” event with Maire Ní Gallchóir on June 20, a networking event in the summer at a venue to be decided and a digital workshop in September.Special offer membership for AWTE Ireland is open until April 30 is €100 for individuals and €160 for Corporate which includes up to three women from the same organisation and members can join here. Clare Dunne said: “Over the past few years myself and Lorraine Quinn had various chats about gender imbalance in the workplace and supporting women in business. When I set up my own travel business twenty years ago many people thought it must be owned by my husband, my ex boss or, very strangely, my landlord.” Watch here Clare Dunne speech. Watch here Yvonne Muldoon speech. Watch here visuals from the AWTE launch in Ireland. Watch here interview with Debbee Dale.  Watch here Debbee Dale opening speech. Watch here Debbee Dale closing speech. See more pictures here or connect with the album on Facebook.

Bookabed and A2BTransfers acknowledged the support of the travel trade at an event in the Dean Hotel in Dublin. Lee Osborne said new branding would be available from Bookabed in the coming weeks. Picture shows Lee Osborne and Beverleigh Fly of Bookabed with Emma Male and Mathew Dakin of A2B Transfers. Watch here interview with Mathew Daken of A2B Transfers. Watch here speeches by Lee Osborne of Bookabed and Mathew Daken of A2B Transfers. See more pictures here or connect with the album on Facebook.

Travel Trade

Thursday, April 12 2018 is the date for the fourth Irish Travel Industry Trade Show, which returns to Hall 3 of RDS Main Hall Complex again next year  – with a second travel trade show scheduled for Cork the following day. Watch here highlights of the 2017 Irish travel industry show. Watch here Cormac Meehan’s speech at the opening of the event. See picture gallery from Irish Travel Industry Trade Show here or connect with the album on Facebook

Sunway Agency Sales Manager Jeanette Taylor hosted a group of travel agents in Morocco, three days in Club Med Agadir with a city tour and visits to neighbouring hotels, three days in Club Med Palmeraie in Marrakech and a final night in the five star Sofitel Thalassa Sea & Spa with private access to the beach. En route, the group lunched in Paradise Valley, Imi Ouddar Paradise Plage Hotel of known for its yoga and spa offering, and lunch on the return was at Riad Zaid. Evening activities included a horse and carriage ride to Palais Charhamane. Home for the night was the where everyone adored the seafront grounds. Farewell dinner was at Pure Passion. Sunway offer accommodations from two star self-catering to luxury five star all-inclusive hotels and twin centre and multi centre holidays between Agadir, Essaouira and Marrakech. Return flights From Dublin to Agadir, substantial 20kg checked baggage per person, Transfers, 7 nights’ accommodation and services of a resort representative. Sunway on 01-2311800 or book online. The group comprised Jeanette Taylor, Michelle Osbourne, Nicola Doyle, Erica Archer, Dennis Chiren and Grainne Caffrey of Sunway, iIsabella Donche of Barter Travel, Annette Hynes of Fahy Travel, Helena Crowley of Bernard Hayes Travel, Michael Kelly of Keller Travel, Rachel Cagney of Clonmel Travel, Ian Manto of Harvey Travel, Lorraine Wynne of Travel Counsellors and Judy Coughlan of Dawson Travel. Picture shows Isabella Donche of Barter Travel, Rachel Cagney of Clonmel Travel and Lorraine Wynne of Travel Counsellors. Picture shows Isabella Donche of Barter Travel, Rachel Cagney of Clonmel Travel, Lorraine Wynne of Travel Counsellors. See picture gallery here or connect with the album on Facebook.

Italian specialists Topflight brought their winning agents to Tuscany where they were accommodated at the Hotel Manzoni in Montecatini Terme, visited the seaside resort of Viareggio, the town of Pietrasanta and the cities of Florence, Lucca and Pisa. Topflight’s Tuscany charter programme starts in May. Alongside the charter programme the tour operator also offers tailormade Tuscany holidays and new exciting tours as part of their new Escorted tours brochure. The group comprised Maurice Shiels, Shauna Kelly and , Sharon Gibson of Topflight, Lisa Sprake of Oasis Travel Holywood, Deirdre Laughlin of Clubworld Lisburn Road, Rita Gaughan of Limerick Travel, Colette Desmond of Manning Travel, Donna Kenny of Cassidys Blanchardstown, Sonya O’Keefe of Abbey Travel Naas, Sinead McGrane of Go Hop, Lynne Casey of Fahy Travel, and Noelle O’Leary of Barter Travel. Picture shows Shauna Kelly of Topflight and Lynne Casey of Fahy Travel at the Puccini Statue. See picture gallery here or connect with the album on Facebook.

Caitriona Fleming won the Turkish Airlines in house competition with Cassidy Travel to win two Returns tickets to anywhere on the Turkish Airlines Network, 298 different choices.

Catherine Grennell-Whyte’s ATTS no longer represent Affordable Car Hire in Ireland by amicable agreement. Queries should go direct to Angela Day’s Affordable Car Hire team in England on +44766801164 or email.

Thailands inbound showcase event TTM Plus, which returns to Chiang Mai on June 14-17, has signed up a record 480 buyers from 64 countries and 354 sellers from Thailand and nieghbouring countries, led by Europe (182), East Asia (137), ASEAN (42), America (38), Oceania (29), the Middle East (11), and Thailand (41).  Thailand reported a record 67,273 visits from Ireland in 2016, up 3.9pc and overtook Australia for the first time as Ireland’s most popular long haul destination.

The EU’s Consumer Protection Co-operation said that the initial prices shown to consumers on 235 websites were much lower than the final price quoted by these sites.

Strange world

Premier Inn in Belfast warned Irish dancers not to dance in the lifts

A survey of English people found one in ten thought the EU sets the date for Easter, and many believe the holiday marks the birth rather than the resurrection of Jesus Christ.

Visitors to Maryland Six Flags were trapped on Joker’s Jinx rollercoaster for four HOURS after it stalled 100ft above the ground.

International

Sad news: Dan Rooney, US Ambassador to Ireland 2003-12, a great supporter of the Travel Trade, Visit USA committee and Holiday World Show, has died.

Greece has formally completed the transfer of 14 regional airports to a consortium led by Germany’s Fraport AG.

Hundreds of people in New Zealand were evacuated from some coastal areas on Thursday as the second major storm in just over a week made landfall near the North Island town of Whakatane.

The number applying for Irish passports in the first three months of this year was up 26pc with applicants in Britain up 68pc.

Irish visits to Germany reached a record 205,504 last year. The number of overnights was up 9.3pc to 476,115.

Disneyland Paris staff/cast performed a one-day spectacular to celebrate 25 years since the park’s opening on Wednesday including a musical number performed by some of the 15,000 employees of France’s largest single-site employer. New for 2017 is Star Tours: The Adventures Continue which takes passengers on an intergalactic voyage in 3D and Star Wars: Hyperspace Mountain, which replaces the oriignal Space MOuntain: Mission 2, and three new parades new Parade Disney Stars on Parade, The Starlit Princess Waltz, and the nightfall Disney Illuminations.

Food & Beverage

Plans to end the ban on alcohol sales on Good Friday in Ireland, introduced in 1927 could run into complications as the state’s 1,793 pubs and 2,370 restaurants are covered under different legislation.

Pat McDonagh of Supermac‘s asked the European Union Intellectual Property Office to cancel the use of the “Big Mac” and “Mc” trademark registered by McDonald’s under certain classes and accused the franchise operation of trademark bullying.

Health food chain Chopped is to open 20 new outlets in Cork, Dublin Waterford and Wicklow

Loughlin Druhan will head Adare Manor’s 100-strong culinary team after its reopening later this year following a major refurbishment.

The Restaurants Association of Ireland nominated Depaul as their charity partner for the 2017 Irish Restaurant Awards on May 8.

Mexican fast food chain Boojum is opening a fourth restaurant along Dublin’s Grand Canal at 63-65 Mespil Road, Dublin 4.

Just Eat added five estaurant partners in Bray, Platform Pizza, Box Burger, Martello Gastro Pub, Fish Bar and Ocean Bar and Grill.

Hospitality Ireland asked seven chefs what food trends they observed in 2017. What ingredient do they expect to become big this year? Derry Clarke of L’Ecrivain said Sauerkraut. David Hurley of Gregan’s Castle said butter. Stevie Lane of Brownes Tuam said grains. Philip Yeung of Craft Restaurant said Kohlrabi. David O’Byrne of Richmond Restaurant and Domni Kemp of Hatch & Sons said seaweed. Oliver Dunne of Bon Appetit said kimchi (and firmly disagreed with seaweed).

Hotels

Dalata said banks are demanding ‘up to 50pc equity’ for Dublin hotel builds.

Inchydoney held a recruitment open day on Good Friday to fill a number of full-time and seasonal positions.

Simon Anglin is the new GM of the Clarion Hotel Dublin Liffey Valley.

Rory McIlroy will wed his American fiancee Erica Stoll at Ashford Castle on Saturday April 22. Watch here interview with Niall Rochford after Ashford Castle won the AA Hotel of the Year.

Inis Meáin Restaurant & Suites is to double its capacity.

Aviation

The Irish Aviation Ball honoured Norwegian CEO Bjord Bos for his outstanding contribution to Aviation. Bos said “The Cork-NYC flight will happen sooner rather than later with the Neo. Although Cork to Stewart International Airport in New York is currently not viable for its mooted 2018 take off. it is still in the plans.”

Dublin Airport passenger traffic was up 2pc to 2.2m million in March (impressive considering Easter was in March 2016). Europe was up 2pc to 1.1m, Britain flat at 854,000, Transatlantic up 14pc to 207,000, ME/Africa down 7pc to 60,000, domestic down 11pc to 7,000, year to date up 5pc to 5.8m. If growth is sustained Dublin airport will handle 29.3m passengers this year. Dubin airport Easter traffic is up 12pc on last year to 340,000.

  • Emirates was named the world’s top airline in Tripadvisor’s Reader’s Choice awards with Aer Lingus rated ninth in Europe.
  • Ryanair are to launch flights from Lviv one month ahead of schedule
  • Michael O’Leary described IBEC as “clueless” in correspondence with Minister Shane Ross.
  • Ryanair added 184 flights a day the most daily flights to the Eurocontrol network on a daily basis
  • Irish Air Traffic expanded 3pc in March
  • Kenny Jacobs said Ryanair was considering reviving the famous trumpet noise
  • CityJet considered plans to establish a base in Estonia
  • Speaking in Bergamo at the opening of a new Ryanair hangar, Michael O’Leary said Ryanair is seeking closer cooperation with Air France-KLM, Lufthansa and British Airways to serve as a feeder service for intercontinental flights.
  • Foynes Air Show takes place on Saturday July 22nd 2017 at 1.30pm and is free for all
  • Aer Lingus are to hold famine fundraisers for children in Africa and the middle East.
  • Qantas has switched on inflight Wi-Fi for customers travelling on board its internet-capable Boeing 737-800.
  • AerCap leased, purchased and sold 105 Aircraft in the first quarter of 2017.
  • America’s FCC chairman Ajit Pai has come out against voice calls during flights, insisting the flying public are overwhelmingly against it.
  • Heathrow opened a new arrivals lounge in T4 with a new dining concept, Flight Club.
  • Shannon Airport’s new tranquility zone, a “sensory room” for children and adults with neurodevelopmental challenges, including autism, the third in the world, got some well-deserved international coverage.

Afloat

Dún Laoghaire is to resubmit its plans for an €18m development to allow ships of up to 250m to dock after a legal case was taken against the decision by Save Our Seafront.

Royal Caribbean and Celebrity now allow passengers (excluding Celebrity Edge bookings) to spend onboard credit ahead of sailings on shore excursions or specialty dining.

Passenger numbers at Dublin Port were down 9.3pc to 270,171 in the first quarter of this year, with vehicles down 4.9pc.

Celebrity launched an information, videos and training hub specific to Celebrity Edge, due to launch autumn 2018, for travel agesnts at www.cruisingpower.ie.

Amadeus River Cruises launched the 140-passenger Amadeus Provence in Vienna and announced a new build for 2018. Tauck launched two revamped ships, Sapphire and Emerald. Lena Gercke will christen AIDAperla, 12th member of the AIDA fleet, in Palma de Mallorca on June 30, 2017.

Oceania Cruises launched a fleetwide Vegan Menu. Avalon Waterways is expanding in 2018 with a new ship for the Mekong River.

Ireland

Tourism Ireland’s ‘Jump into Ireland’ sales blitz in the United States visited three cities this week, Austin Texas, Chicago and Bosto. Picture shows: Irish and American tourism companies with Marie McKeown (front, second left), Alison Metcalfe (front, third left), Hillarie McGuinness (back, second left) and Ruth Moran (back, right), all Tourism Ireland, at the ‘Jump into Ireland’ event in Chicago.

Ancient East attractions, including Dublin Castle and the Rock of Cashel, are to share in €11.5m of new funding from Fáilte Ireland.

Picture shows Billy Condon, Tourism Ireland; Caroline Boland, Dingle Peninsula Tourism; Denise Henry, Inishowen Tourism; and Gerard Kennedy, The Moorings Portmagee, on the Tourism Ireland stand at Star Wars Celebration 2017 in Orlando.

Easter activities at Tayto Park include complimentary face painting everyday throughout the mid-term break, lambs in the petting zoo, Easter themed arts and crafts suitable for children under 6 years of age, and daily educational animal feeding talks. Today, Easter Sunday, April 16, the park will play host to a Who stole the egg?’ event in which shildren will become crime scene investigators to help find an egg that we know was stolen by one of the animals in the zoo

Deal Watch

Disneyland Paris two new offers with Breakaway and Abbey Travel:  Children under 12 Go FREE at Disneyland Paris combined with up to 30pc off hotel and aprk ticket prices for arrivals  March 29th to October 31st, free meal offers include a quick service breakfast voucher and a meal voucher which can be used for lunch or dinner per person per night of stay.

Click and Go offers: 7 nights self catering 3* CYE Holiday Centre Aparthotel, Salou Town, Salou from €959 2+2 incl. return flights, airport transfers, taxes and charges, travel May. 7 nights self catering 3* Servatur Terrazamar Aparthotel, Puerto Rico, Gran Canaria from €369pp incl. return flights, airport transfers, taxes and charges, travel May. 4 nights self catering 4* Paraiso de Albufeira Aparthotel, Algarve from €269pp incl. return flights, airport transfers, taxes and charges, travel May. 3 nights 4* Chamartin Hotel, Madrid, Spain from €259pp incl. return flights, taxes and charges, travel May. Visit clickandgo.com or call 01 539 7777.

Falcon offers: 7 nights self catering 3* Sunclub Apartments, Costa Dorada from €1,019 2+1, depart May 5. 7 nights all inclusive 3* Eurosalou Hotel, Salou, Costa Dorada from €779pp, depart Knock August 15. 7 nights self catering 3* Bellevue Club, Puerto De Alcudia, Majorca from €429pp, depart Cork May 2. 7 nights half board 3* Best Cambrils, Cambrils, Costa Dorada from €439pps, depart Shannon May 19. 7 nights self catering 4* Sol Barbacan, Playa Del Ingles, Gran Canaria from €2,969 2+3, depart June 29. 14 nights all inclusive 3* Royal Decameron Club Caribbean, Runaway Bay, Jamaica from €1,299pps, depart June 15. 14 nights all inclusive 4* Grand Bahia Principe Coba, Riviera Maya, Mexico from €1,389pps, depart June 7. Visit falconholidays.ie or call 1850 45 35 45.

Insight Vacations is offering 10 days best of Germany tour from €2,449pps incl. flights, transfers and 9 nights’ accommodation. Book by May 12. Depart June 2. Visit insightvacations.com or call 01 775 3803.

Irish Ferries is offering 7 night Haven holiday at the Hafan Y Mor park in Wales from €1,247 for up to six people in a two-bed holiday home incl. return car ferry crossing. Book by May 31, depart July 15. Visit irishferries.com/haven or call 0818 300 400.

ITAA hobby holiday offers: 7 nights half board bridge holiday in 4* Sport & Spa Hotel Strass, Mayrhofen, Austria from €895pp incl. flights, transfers and bridge competition, depart June 7. 7 nights art holiday in Mimozas Resort, Cannes, France from €1,099pp. 7 nights surf holiday in Fuerteventura from €445pps incl. self catered accommodation 5-day surf course, equipment, insurance and daily transfer to beach, travel between July and October.

Sunway offers: G Adventures Peru tour from €3,269pp, depart September 20. 7 nights 5* Danube river cruise from €3,255pp, depart August 28. 7 nights all inclusive Sandpiper Bay, Florida from €1,179pp, depart September 18. 7 nights B&B 4* Golden Day Wings Hotel, Kusadasi from €299pps, depart May 6. 7 nights self catering 3* Bouganvilla Apts, Majorca form €299pp, depart April 29. 7 nights self catering 3* Clube Oceano Apts, Algarve from €299pp, depart April 29. 7 nights B&B 3* Kata Sea Breeze, Phuket Island, Thailand from €795pp, travel October. 3 nights 3* Stratosphere Hotel, Las Vegas and 4 nights all inclusive Riu Cancun from €1,319pp. Visit sunway.ie.

Thomson offers: 14 nights all inclusive 5* Sensimar Seaside Suites & Spa, Riviera Maya, Mexico from €2,379pp, depart June 14. 7 nights full board 5* Sensatori Resort Tenerife from €1,242pp, depart May 5. 14 nights all inclusive 4* Riu Reggae, Montego Bay, Jamaica from €1,771pp, depart June 15. 14 nights half board Hotel Golden Donaire Beach, La Pineda, Costa Dorada from €1,039pps, depart Knock August 8. 7 nights self catering Morromar Apartments, Matagorda, Lanzarote from €369pps, depart Cork May 18. 7 nights half board Son Baulo, Ca’n Picafort, Majorca from €639pps, depart Shannon May 20. 14 nights all inclusive Clubhotel RIU Ocho Rios, Jamaica from €1,539pps, depart June 15. 14 nights all inclusive RIU Lupita, Playa car, Mexico from €1,329pps, depart June 7. 7 nights Aegean Meze cruise on board Thomson Dream from €1,029pp, depart June 2.

Topflight is offering a 5 night Mediterranean 6* Silversea cruise on board Silver Spirit from €1,399pps incl. 1 night B&B at the 5* Sina Bernini Bristol in Rome, return flights, priority boarding, all private transfers, private day tour of Rome, butler service, beverages in suite, onboard gratuities, airport taxes and baggage. Ports of call: Rome, Monte Carlo, Marseille and Livorno. Depart November 10. Call 01 254 6312.

Topflight Easter sale, ends midnight tomorrow: 7 nights self catering 4* Bella Italia Bungalows, Peschiera, Lake Garda from €339pps, depart May 6. 7 nights B&B 4* Jardins d’Ajuda Suite Hotel, Funchal, Madeira from €599pps, depart May 11. 7 nights half board 4* Hotel Majestic Palace, Malcesine, Lake Garda from €749pps, depart May 13. 7 nights self catering 4* Fattoria Castiglionchio, Tuscan Countryside from €529pps, depart May 26. 7 nights half board 3* Hotel Harrys, Lido di Jesolo, Venetian Riviera from €629pps, depart May 27. Visit topflight.ie or call 01 240 1700.

Uniworld Boutique River Cruises is offering 8 days Paris and Normandy cruise on board the SS Joie de Vivre from €3,599pps incl. flights, airport transfers, all meals and beverages, all shore excursions. Book by April 30. Depart August 6. Visit uniworld.com or call 01 775 3803.

What we learned

How NOT to handle an IDB.

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