TRAVEL Extra’s Sunday Supplement: Anger management issues at ANOTHER American Airline


Section of crowd including travel trade guests hosted by Turkish Airlines at the European Rugby Champions Cup semi-final Munster v Saracens at the Aviva, April 22 2017

Ten things to know about travel this week

  • Anger management issue at another American airline
  • Turkish host travel trade in the President’s Box at the Aviva, shame about the result.
  • Delegates arrive for Routes Europe in Belfast
  • Howl at the Moon to open a hotel
  • Silver Muse named in the rain in Monaco
  • Skellig Michael opening date in doubt over unstable rocks.
  • Cityjet establish a base at Tallinn Airport
  • More airlines likely to charge segment fees on trade bookings.
  • Guinness Storehouse hosts the ultimate lock in 
  • Travel Extra print edition is on the way, focus on Canada, Australia and theme parks.  

Travel Extra TV

  • Here’s an introduction to the fantastic aviation artwork of Andy McKay. Watch here.
  • This elephant had a lucky escape. Watch here.
  • Golfing in Australia is hard. Watch here.
  • Ryanair’s travel series continues. This week, it’s Lisbon. Watch here.
  • See behind the scenes of Airbus’s new ad for its corporate jets. Watch here.
  • BA posted a video showcasing its First Wing experience for gold club members. Watch here.
  • Former Spirit Airlines CEO Ben Baldanza weighed in on United’s PR disaster. Watch here.

Behind the Headlines

  • Here’s an introduction to the fantastic aviation artwork of Andy McKay. Watch here.
  • This elephant had a lucky escape. Watch here.
  • Golfing in Australia is hard. Watch here.
  • Ryanair’s travel series continues. This week, it’s Lisbon. Watch here.
  • See behind the scenes of Airbus’s new ad for its corporate jets. Watch here.
  • BA posted a video showcasing its First Wing experience for gold club members. Watch here.
  • Former Spirit Airlines CEO Ben Baldanza weighed in on United’s PR disaster. Watch here.

Former Turkish Airlines Dublin office marketing manager Ann Marie Dalton returned to join Hasan Mutlu (Turkish Airlines country manager who arrived from Istanbul for the event), Sean Alper Kanburoglu and Julie Curran in hosting 50 guests, including corporate clients, 20 travel trade and media in the president’s box at the European Rugby Union (Rugby a quinze) Champions Cup semi-final between Munster and Saracens. Everything went to plan except for the result (26-10 to Saracens). One Munster travel agent had three charter aircraft ready for the final in Edinburgh and was anticipating a €100,000 margin on a successful outcome. Turkish Airlines have returned to double daily on Dublin-Istanbul and the service will remain at that level year round. New summer services include the highly anticipated connection to Phuket. Picture shows Munster agents Tony Brazil of Limerick Travel, Pat Dawson CEO of the ITAA, Declan O’Connell of Lee Travel and George Barter from Barter Travel. See more pictures here or connect with the album on Facebook. And watch here video from the event.

The fallout from the David Dao incident on United Airlines had not abated before more cabin crew shenanigans emerged, this time involving an American Airlines flight attendant who declared “hit me, bring it on,” as he challenged a customer to a fight for intervening on behalf of a crying mother with twin babies. Watch here. Is might be time to send America’s big airlines on an anger-management course.

Left or right? Which way should you turn when you enter a theme park? Check out the knowledge section in the May 2017 print edition of Travel Extra which will be hitting the agencies in the coming days. It features news of the record number of flights to Canada for summer 2017, a detailed insert on St John’s in Newfoundland, its Atlantic hinterland and nearby Labrador. We also feature the Canada 150 celebrations and the polar bears of Manitoba where Travel Extra caught up with a man who had a lucky escape when confronted by a polar bear on the streets of Churchill (watch dramatic video footage here). We also review Fraser Island and Lady Elliott Island in Australia (watch here Tour of Fraser Island with Colin Anderson & Gary ‘Gaz’ Pearce, Surfer’s Paradise and the Great ocean Road and report on the launch of Aussie Expert programme to the Irish travel trade (watch interview with Ricky Dunn of Tourism Australia here and Michael Fletcher of Virgin Australia here). Theme Park openings featured in our roundup of 2017 include Volcano Bay in Orlando and Ferrariland in Salou as well as the Disney Avator attraction. Travel Extra‘s team of award winning travel writers and photographers are already trotting the globe preparing the May 2016 issue which will detail what is a big year for tourism to each of America’s 50 states and an exciting summer for river cruise for 2016. See the print issue here

Travel Trade

Amadeus hosted 12 travel trade at the Munster-Saracens match.

Skal Dublin Club held their annual bus trip to to Marlfield House and The Woodenbridge Hotel. Picture shows Mary Bowe Director Marlfield House meeting The Cronins Coach and President Jim Flannery. See more pictures here or connect with the album on Facebook.

Brian Hynes, ex Travel Corporation, has joined Brendan Breen‘s new high-end B2C tour operator Oroko.

Turkish Airlines will make a sponsorship announcement next Thursday involving an Irish international sports team. Picture shows Sean Alper Kanburoglu, Hasan Mutlu  and Julie Curran.

Disintermediation once again, as the Wolfe Tones might sing. Ukraine International Airlines quietly joined Lufthansa in adding a $9 fee per segment for GDS bookings. A 100-page report on Amadeus by Credit Suisse analyst Neil Glynn predicted other airlines, such as Air France-KLM and IAG, will follow Lufthansa in attempting to disintermediate Amadeus and other GDSs.

Qatar’s newly appointed Dublin PR agency re-announced the Doha route this week. It is the year of the Middle East, Listen here to Travel Extra’s Eoghan Corry speaking about travel trends on the Marian Finucane show on RTE1.

Strange world

A bride and groom were thrown off a United Airlines flight in Houston because they did not sit in their pre assigned seats.

Countryside Hotels promised to refund the money to couples who, within 12 months after staying at one of their hotels, are divorced.

An orthodox Jewish passenger delayed a flight for more than an hour because he wanted the TV screens switched off


Taiwan was named best expat destination in the world ahead of Malta and Ecuador. Ireland ranked 56th. Kuwait, Greece, and Nigeria are the bottom three.

A five-year old died when he caught his head between a wall and a table at a rotating restaurant above an Atlanta hotel.

Australian PM Malcolm Turnbull abolished the Australian 457 visa programme which allowed a skilled worker who got sponsored by their employer they could live and work in Australia with their partners and children for up to four years. At the end of last year there were 6,139 Irish people living in Australia with a 457 visa. The scheme will be replaced with a two to four year Temporary Skill Shortage initiative. For more information see here. Hospitality is one of the biggest users of 457 visas, with 2,051 chefs hired since 2014.

US Secretary of homeland security John Kelly threatened to scrap the visa-waiver programme for visitors to America. A survey by travel search engine Kayak found 78pc of Irish people said they would likely not visit the US if new social media rules came into force, with 38pc stating they would definitely not visit.

Food & Beverage

JD Wetherspoon was granted approval for a €4m pub and hotel development on Dublin’s Camden Street.

  • Take-away Thai food franchise Camile opened its first dine-in restaurant in Phibsborough, Dubin, the first of three new restaurants planned this year.
  • Sligo Food Trail launched a video entitled Taste the Sea featuring their members along the Wild Atlantic Way on their website.
  • Minister of Finance Michael Noonan said that he will be monitoring cross-border drink prices on items such as wine (€2.10 less in the north) and whiskey (€3.43 less).


A 53-bedroom hotel is to be developed on the site of Howl At The Moon by Dean Hotel owners Paddy McKillen Jnr and Matt Ryan.

The K Club was given an Editor’s Choice award by Golf Digest USA.

The New York Times published an article, Inside the Hotel Industry’s Plans to Combat Airbnb, which detailed how the American Hotel & Lodging Association plans to limit the growth of short-term rentals and the platforms that enable them.

  • Hotelbeds Group bought a majority shareholding in B2B travel supplier GTA from Swiss travel group Kuoni.
  • Marriott CEO Arne Sorenson said there are signs the Trump Administration’s immigration policies are damaging US tourism and having a negative impact on the industry and Marriott business.
  • Ballymaloe Country House hotel recorded a €71,478 profit for the 12 months ending 31 October 2016.
  • David and Frederick Barclay bid £600m for London’s Grosvenor House hotel.
  • Monart Destination Spa unveiled an anti-age retinol facial.



Routes Europe commences in Belfast tomorrow with face to face meetings. A water cannon salute greeted the first arrivals among 1,200 delegates for the three-day Conference. A new service announcement by Belfast International is anticipated during the event.

United imposed a cut-off time of 60 minutes before departure for all bookings of flight crews on its own planes to avoid a repeat of the David Dao incident.

  • Watch here extensive interview with Stephen Kavanagh CEO of Aer Lingus on PBS NewsHour.
  • The Irish Aviation Authority reported profits up 18.3pc to €39.5m on a turnover of €191.9m in 2016.
  • Shannon Airport was granted a €10m loan to help fund runway upgrade
  • A drone incident that halted flights at Cork Airport was the third in just over two weeks.
  • Dublin and Cork airports were granted €13m to upgrade an ‘explosive detection’ system.
  • WestJet promised a new discount carrier later this year (isn’t that what WestJet was supposed to be when it launched way back in 1996?)
  • Emirates is cutting flights to the United States because of a drop in demand caused by the Trump administration attempts to ban travellers from Muslim-majority nations.
  • AirCap signed $7.2bn of financing deals in the first quarter.
  • Cheapflights reported that trans-Atlantic fares US to Dublin are down 16pc on last summer.
  • Finnair finalised an A350 XWB sale-and-leaseback deal with GECAS
  • Flybe announced 13 routes, over 500 flights from Belfast
  • Shannon Airport withdrew their CUPPS fee approval application after identifying an error in the application.
  • WOW Air is to operate 24 aircraft by 2019.
  • Dublin Airport unveiled Vibrant Irish Light,  Irish art installations to depict native wildlife and the unique quality of Irish light, using rainbow colours which vary in intensity at different times of the day.
  • AerCap posted $7.2bn in 1Q 2017 financing transactions
  • Coindrum continued their European expansion with second German installation.
  • The CSO released its aviation statistics for 2016. Waterford Airport passenger numbers fell from 34,249, in 2015, to 13,511, last year. Waterford Airport has no scheduled air services following the collapse of the Belgian airline, VLM, in June last year.
  • Avolon Q1 2017 business update
  • Rockwell Collins said its $8.6bn purchase of aircraft cabin interiors firm B/E Aerospace will have minimal impact on its Co Down workforce.
  • Cityjet is to establish a base at Tallinn Airport
  • ESB International opened offices at Dublin Airport
  • Record numbers are expected to pass through Knock Airport in 2016
  • Ryanair launched five new London Stansted routes two months early due to record demand
  • The start date was announced for Kerry Berlin direct flights. Charter services commenced into Kerry from Graz and Linz airports in Austria.


Silversea named the 596-passenger Silver Muse in a rainy day in  Monaco’s Port Hercule in the presence of Prince Albert II.

Viking Ocean Cruises ordered two 930-passenger ships from Fincantieri shipyard for delivery in 2021 and 2022.

  • Jersey Boys is to feature on board Norwegian Bliss when it launches June 2018 alongside a second musical, comedy club, nightlife venue, theatrical cocktail hour experience, and an outpost of the Beatles’ venue, The Cavern Club, as features on Norwegian Epic.
  • Norwegian became the third cruise line to add lifeguards to its fleet (after Disney in October 2013 and Royal Caribbean this summer), on its four largest ships this summer and fleetwide in the first quarter of 2018.
  • Carnival added extra-fee sushi dining counters on four ships too small to fit an entire restaurant, Carnival Conquest, Carnival Valor, Carnival Liberty and Carnival Glory.
  • Carnival Horizon, the second ship in Carnival’s Vista class of vessels, will pioneer walk-in, open-seating dining and a Dr Seuss-themed WaterWorks water park when it launches in Europe next April.
  • Scenic‘s first ocean-going cruise ship, the 228-passenger “Discovery Yacht” Scenic Eclipse, will feature 10 dining experiences, eight bars and lounges, two pools, and a spa.
  • Carnival Imagination is to run family branded cruises featuring Transformers and My Little Pony.
  • Avalon Waterways, represented in Ireland by Travelfox, is expanding its Active Discovery on the Danube cruises to include two new Active Discovery on the Rhine departures.
  • Royal Caribbean’s Chops Grille is to offer lunches fleetwide at $19 per person.
  • Expedition cruise line Lindblad has appointed Francis Lam as a culinary naturalist responsible for orchestrating experiences and excursions that expose Lindblad passengers to the role that food plays in culture, particularly the Faroes.


Italian tour operator Francorosso and Tourism Ireland hosted 17 travel agents in Ireland, visited the Rock of Cashel, Dingle Distillery and Gallarus Oratory. They also visited GlendaloughPowerscourt Estate, Malahide Castle and the Guinness Storehouse.

Skellig Michael’s opening date is in doubt over unstable rocks.

Is this the ultimate lock-in? A Guinness fan from New York will check in Monday evening for an overnight reservation in the Gravity Bar at the Guinness Storehouse as part of Ireland’s first ever Airbnb ‘Night At’ competition. The Gravity Bar is set to be completely transformed into a luxury loft, complete with a Guinness tasting bar and private butler, pint-shaped bed, pool table, life-sized Jenga and giant telescope.

Picture shows Tanya Dawson of Culture & Heritage Tours Ireland; Helena Healy of B&B Ireland; Alison Metcalfe of Tourism Ireland; Ruth McCarthy of Inchydoney Island Lodge & Spa; and Ellen McNulty of Lynott Tours at the ‘Jump into Ireland’ event in Chicago.

Deal Watch

Click and Go offers: 7 nights all inclusive 4* Palmin Hotel,  Kusadasi, Turkey from €399pp, travel May. 7 nights half board 4* Vistamar Aparthotel, Benalmadena, Costa del Sol from €299pp, travel May. 7 nights self catering 3* Club Alvorferias Apartments, Alvor, The Algarve, travel May. 2 nights 4* Best Western Premier 61 Paris Nation Hotel, Paris from €219pp, travel May. Visit or call 01 539 7777.

Cruise Holidays offers: 3 nights Orlando and 7 nights on board Royal Caribbean’s Oasis of the Seas from €1,359pp, depart September 21. 7 nights Med cruise on board MSC Meravglia from €999pp, depart October 13. 7 nights Med cruise on board Norwegian Epic from €1,179pp, depart October 22. 1 night Hyatt Regency Fort Lauderdale and 6 nights on board Celebrity Reflection from €1,459pp, depart January 1 2018. 7 nights Abu Dhabi-Dubai cruise on board MSC Splendida from €2,069pp, depart February 25.

Falcon offers: 14 nights all inclusive 4* Grand Bahia Principe Jamaica from €1,489pp, depart June 15. 14 nights half board 3* California Garden, Salou, Costa Dorada from €1,269pp, depart Knock July 25. 7 nights self catering 3* Club Marthas, Cala D’or, Majorca from €359pps, depart Cork May 2. 7 nights self catering 2* Bellevue Club, Puerto De Alcudia, Majorca from €379pps, depart Shannon May 19. 7 nights self catering 3* Rocamar, Puerto Rico, Gran Canaria from €2,219 2+3, depart June 15. 14 nights all inclusive 5* Grand Riviera Princess, Riviera Maya, Mexico from €1,699pp, depart June 15. 14 nights all inclusive 3* Royal Decameron Club, Runaway Bay, Jamaica from €1,209pp,  depart June 7. 11 nights self catering 2* Bellevue Club, Puerto De Alcudia, Majorca from €569pp, depart May 2. 7 nights self catering 2* Rocamar, Costa Tequise, Gran Canaria from €319pp, depart May 25. 7 nights self catering 2* Labranda Oasis Mango, Los Cristianos, Tenerife from €419pp, depart May 19. 7 nights all inclusive 3* Bellevue Lagomonte, Puerto De Alcudia, Lanzarote from €529pp, depart Cork May 16. Visit or call Falcon on: 1850 45 35 45.

Insights Vacations is offering 8 days Warsaw and Baltic States from €1,679pps incl. flights, transfers and accommodation. Book by May 12, depart May 14. Visit or call 01 775 3803.

ITAA offers: 8 nights B&B in 4* hotels Baltics tour from €1,559pp incl. welcome meeting with champagne-cocktail or juice, 3 x 3-course national cuisine dinners, entrance to various attractions and excursions, transport and the services of English and German speaking tour escort, travel between June and August. 3 days B&B accommodation La Tomatina Festival, Valencia from €349pp incl. festival entrance ticket, return coach from Buñol for Tomatina Festival, Busabout Festival t-shirt and headband and official Tomatina After Party ticket and transfers, depart August 29. 7 days Glories of Greece holiday from €1,589pps incl. accommodation, breakfast, 2 three-course table d’hôte dinners, 1 welcome dinner, 1 signature evening, and 1 celebration dinner, coach travel, depart July 25.

Sunway offers: Best of Switzerland tour from €2,415pp incl. 4* and 5* hotels, meals and tours, depart July 15. 14 nights Delhi to Katmandu tour from €2,105pp incl. accommodation, meals and tours, depart July 15. 7 nights full board 5* Rhine river cruise from €2,129pp, depart July 20. 7 nights all inclusive Cancun, Mexico from €5,580 2+2, depart May 21. 7 nights B&B 3* Esat Hotel, Kusadasi from €279pp, depart May 6. 3 nights 3* Essex Inn, Chicago from €755pp, travel November. Visit

Thomson offers: 14 nights all inclusive RIU Lupita  Playa car, Mexico from €1,259pp, depart June 14. 14 nights half board Hotel Golden Donaire Beach, La Pineda, Costa Dorada from €1,039pps, depart Knock August 8. 7 nights self catering Protur Atalaya , Cala Millor, Majorca from €459pps, depart Cork May 20. 7 nights half board Hotel Son Baulo, Ca’n Picafort, Majorca from €599pps, depart Shannon May 20. 14 nights all inclusive Clubhotel RIU Ocho Rios, Ocho Rios, Jamaica from €1,589pps, depart June 8. 11 nights self catering 3* Mariners Club, Alcudia, Majorca from €699pps, depart May 2. 7 nights self catering 2* Castillo Apts Costa Caleta, Fuerteventura from €599pps, depart May 6. 7 nights self catering 3* Jardin Del Sol Apts, Playa Del Ingles, Gran Canaria from €329pp, depart May 25. 7 nights half board 4* Sensimar Los Gigantes, Los Gigantes, Tenerife from €849pps, depart May 19. 7 nights half board 5* Hotel Melia Salinas, Costa Teguise, Lanzarote from €879pps, depart May 15. 4 nights half board 3* Hotel Materada, Porec, Croatia from €779pps, depart May 30. 7 nights full board Iconic Islands cruise on board Thomson Dream from €1,119pps, depart June 2.

Topflight offers, sale ends April 28 5pm: 7 nights half board 4* Hotel Bristol, Sorrento from €799pps, depart May 7. 7 nights self catering 4* Aparthotel Duas Torres, Funchal, Madeira from €569pps, depart May 11. 7 nights self catering 4* Bella Italia, Peschiera, Lake Garda from €339pps, depart May 6. 7 nights self catering 4* Fattoria Castiglionchio, Tuscan countryside from €469pps, depart May 26. 7 nights half board 4* Hotel Majestic Palace, Malcesine, Lake Garda from €799pps, depart Cork May 27. 7 nights half board 4* Hotel Eden, Venetian Riviera from €599pps, depart Cork June 17. 7 nights half board 4* Hotel Majestic Palace, Lake Garda from £574pps, depart Belfast May 13. 7 nights self catering 4* Belvedere Village, Lake Garda from £499pps, depart Belfast May 27. Visit or call 01 240 1700.

Tour America offers: 7 nights Rosen Inn Pointe Orlando from €549pp, depart November 7. 7 nights Rosen Inn Pointe Orlando and 3 nights at the Row NYC hotel from €779pp, depart January 21 2018. 3 nights Roosevelt Hotel, New York from €699pp, depart November 23. 5 nights Luxor Hotel, Las Vegas from €599pp, depart October 19. 7 nights all inclusive Riu Cancun, Mexico from €1,329pp, depart November 16.

Uniworld Boutique River Cruises is offering 8 days Gems of Northern Italy cruise on board River Countess form €3,269pps incl. flights, airport transfers, all meals and beverages, all shore excursion. Visit or call 01 775 3803.

What we learned

As the 89th anniversary of the flight of the Bremen passes, the original aircraft is currently on display in a hangar at the Bremen Airport Museum, where it has been completely restored. For the 90th Anniversary, could we hope to have James Fitzmaurice gracing the fin of a Norwegian transatlantic aircraft and the original Bremen back in Dublin?

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